The Academy offers a large range of courses available to you and your staff, however we understand that your service area is unique and therefore you may need something a... read more →
Popular Courses
Emotional Intelligence
This course aims to develop the ability to gain buy in and support at work by improving individual ability to... read more →
August 3, 2018
ILM Level 3
This is a four day management programme, aimed at developing Cardiff’s current, developing and future line managers. CMP also includes... read more →
August 1, 2018
FPA Role of the Fire Warden
This course is for anyone, who wishes to know more about workplace fire safety including - fire prevention measures, effective... read more →
July 31, 2018
Course Categories
Our APM course is accredited by Association for Project Management (APM) provides a broad introduction to project management. The course focuses on the APM’s Body of Knowledge, which provides guidance... read more →
Being commercially aware means understanding what our organisation does, and the context it operates within. It means having a good understanding of our organisation, how it works, who its customers... read more →
Service Improvement introduces you to the theory of lean production methods and techniques. It helps you put the theory into practice, by taking you step-by-step through the process of planning,... read more →
This session is aimed at managers, supervisors or mentors of young people employed within the Council via the Corporate Apprenticeship Scheme or on placement via the Looked After Children’s Traineeship... read more →
This course is ideal for anyone seeking training in customer service and customer care. The majority of delegates attending our customer services courses are in customer facing or customer support... read more →
Managing Customer Service training is aimed at senior managers and line managers. It helps participants to develop an effective customer service strategy, design and implement systems that focus on meeting... read more →
Our deaf awareness course uniquely combines information about the latest technology and communication skills, brining you up to date with today’s world. Train your staff in Deaf Awareness and ensure... read more →
This course provides a general introduction to disability, with a strong emphasis on real life experiences and solutions. All of our training is delivered both from the perspective of the... read more →
The training is intended to show you how to carry out an effective equality analysis for our organisation. The equality impact analysis/assessment involves using equality information, and the results of... read more →
This course raises individuals’ understanding of sight loss and advises on effectively supporting your customers or employees with sight loss. What is disability and how is it defined? We introduce... read more →
This course is aimed at staff with responsibility for ensuring accidents and incidents are reported and for staff with responsibility for carrying out accident and incident investigation.
This course is for staff with responsibility for carrying out Display Screen Assessment.
This course is aimed at staff with responsibility for ensuring fire safety at a premise and for reviewing fire risk assessments.
This course is for anyone, who wishes to know more about workplace fire safety including - fire prevention measures, effective emergency planning and the role and responsibility of fire wardens.... read more →
This course is for staff with responsibility for any buildings including offices, schools, tourist centres, leisure centres and pavilions.
This course is for managers and supervisors with health and safety responsibilities in any service area.
This course is for managers and supervisors with health and safety responsibilities in any service area that have completed the IOSH Managing Safely Course.
This course is for staff at all levels in any sector that require the basic essentials of health and safety. They are required to undertake a written and practical assessment... read more →
This course is for staff with responsibility for selecting and/or monitoring contractors and any staff who manage the safety of contractors on their site.
This course is aimed at staff with responsibility for ensuring compliance and implementation in accordance with their site legionella management plan.
This course is for staff who, as part of their role are required to work by themselves or without direct supervision. Also, any member of staff who meet the public... read more →
This course is for anyone that carries out load handling activities during the course of their working day.
This course is for anyone that carries out load handling activities during the course of their working day.
This course is for anyone who uses potentially harmful substances as part of their work and managers with responsibility for such staff.
This course is for staff with responsibility for carrying out generic, dynamic and specific risk assessment.
This course is designed for all who work at height and need to use ladders or stepladders for their work, either frequently or from time to time, such as, building... read more →
This course has been designed for all new starters to the Council, as it is an introduction to working at Cardiff Council.
This course is for senior Managers and above who may be responsible for charring Disciplinary hearings. Also, for HR officers who are responsible for overseeing and participating in the disciplinary... read more →
This course is for officers who may be responsible for undertaking the Investigatory Officer role as part of a Disciplinary case. This course will enable you to confidently and effectively... read more →
This course is for those officers who are looking to enhance their networking skills and also attain ILM credits.
This course aims to support managers and employees through the Personal Review process. It sets out the roles and responsibilities for both managers and employees. It also includes practical help... read more →
This course is intended for recruiting managers and interview panels who are recruiting using role profiles. The focus is on competency-based interviews and the provision of clear guidance on the... read more →
This is a four day management programme, aimed at developing Cardiff’s current, developing and future line managers. CMP also includes the option of obtaining an ILM L3 Award in management.... read more →
This training will show you how to prepare for difficult conversations, how to manage and control the workplace discussion process and how to ensure you are talking to employees in... read more →
This course aims to develop the ability to gain buy in and support at work by improving individual ability to engage with people and to get the best out of... read more →
The Council is committed to ending mental health stigma and discrimination within our workplace. This course for senior managers and line managers will ensure that we create a workplace where... read more →
This course is aimed at employees who are struggling with their stress levels and require 1:1 treatment. We work with 5 individual employees, over 4 half day sessions, over 4... read more →
Stress is a natural body response to mental or emotional pressure and some stress can help you to stay focused, energised, alert and motivated. It’s only when stress becomes overwhelming,... read more →
The City of Cardiff Council Academy is proud to offer Welsh Courses, at all levels, for all Council staff. The courses are delivered to you in co-operation between the Academy... read more →
