This training will show you how to prepare for difficult conversations, how to manage and control the workplace discussion process and how to ensure you are talking to employees in as productive a way as possible. This course will improve your confidence and enhance your knowledge and skills for reducing stress, taking action and tackling difficult conversations head on.
Course Content
• To build confidence in addressing difficult issues.
• Identify the signs of conflict and apply some new skills, tools and conflict resolution principles when managing conflict.
• Localise and address conflicts before they escalate
• Work more assertively, impartially and effectively when directly involved in difficult working relationships with each other
• Challenge each other appropriately and constructively on difficult issues
• Help to facilitate better working relationships when in conflict.
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