This course provides a general introduction to disability, with a strong emphasis on real life experiences and solutions. All of our training is delivered both from the perspective of the... read more →
Our deaf awareness course uniquely combines information about the latest technology and communication skills, brining you up to date with today’s world. Train your staff in Deaf Awareness and ensure... read more →
The training is intended to show you how to carry out an effective equality analysis for our organisation. The equality impact analysis/assessment involves using equality information, and the results of... read more →
Managing Customer Service training is aimed at senior managers and line managers. It helps participants to develop an effective customer service strategy, design and implement systems that focus on meeting... read more →
This session is aimed at managers, supervisors or mentors of young people employed within the Council via the Corporate Apprenticeship Scheme or on placement via the Looked After Children’s Traineeship... read more →
Service Improvement introduces you to the theory of lean production methods and techniques. It helps you put the theory into practice, by taking you step-by-step through the process of planning,... read more →
Being commercially aware means understanding what our organisation does, and the context it operates within. It means having a good understanding of our organisation, how it works, who its customers... read more →
Our APM course is accredited by Association for Project Management (APM) provides a broad introduction to project management. The course focuses on the APM’s Body of Knowledge, which provides guidance... read more →
This course is ideal for anyone seeking training in customer service and customer care. The majority of delegates attending our customer services courses are in customer facing or customer support... read more →
The Academy offers a large range of courses available to you and your staff, however we understand that your service area is unique and therefore you may need something a... read more →